Imagine one of your regulars ordering breakfast.

The Standard Experience: She opens your menu at 8:30 AM. She sees a generic “Breakfast Specials” list. She has to scroll to find her usual order. It takes time. She might skip the add-ons.
The Smart Recommendation Difference: Same time. Same guest. But this time, she is shown her usuals: the Green Goddess Breakfast Bowl and her preferred Cold Brew with Almond Milk, suggested based on her past orders and the time of day. At checkout, she’s shown a new seasonal lunch bowl she’s likely to enjoy. She adds it too.

The result? A bigger basket. A faster experience. And a happier customer who keeps finding new favourites.

That is the function of AI-driven menu recommendations, now available within Nomni’s digital ordering system.

Australia is ready

Australian diners are already using AI to guide purchase decisions.

According to Adyen’s annual report for 2024, 57% of Australian consumers say AI helps inspire their purchases, from meals to outfit and more. A 2025 survey by PWC also confirms that 42% Australians trust AI to make valuable recommendations.

Consumer behaviour is shifting toward assisted decision-making. Online menus need to respond accordingly.

Nomni has developed an AI-enhanced online ordering experience designed to meet this expectation.

How Smart Recommendations Work

Our latest feature brings an AI-powered recommendation engine into your online ordering experience. It’s designed to help your guests discover more of what they love, while helping you lift order value with zero extra effort.

This ‘Smart Recommendations’ feature surfaces suggestions at two key moments: 

1. While guests are browsing the menu

2. Right before they check out

The system does not rely on generic upselling. It generates context-aware suggestions based on real signals.

What Makes Nomni's AI Menu Recommendations Context-Aware

Our recommendation engine learns from and gathers context through:

• A guests’ past orders and cuisine preferences, if they’re logged in

• The time of the day they’re ordering (think morning coffee, or late-night snacks)

• What’s already in their cart

• What’s trending at that location

Returning customers see personalized options they’re likely to love. For first-timers, it highlights your most popular picks or ‘what’s hot’ right now. Either way, every suggestion is designed to be helpful, not pushy.

Built for how people order today

Consumers expect more from online menus: less scrolling, more discovery, and more help finding what hits the spot i.e. better recommendations. With more Australians trusting AI to help them choose what to eat, and increased AI adoption, this is one of the easiest ways to incorporate AI into your restaurant and stay ahead of guest expectations.

The feature integrates directly into existing Nomni online ordering workflows and fits into your workflow without disruption. Our beta venues report that it is one of the simplest ways to make their online ordering experience feel more relevant and personalised. Early A/B testing has already shown promising results, including:

• Uplift in total order values

• Higher add-to-cart rates

• Increased conversions

And we’re just getting started. 

Want to be first?

Nomni is inviting a select group of partners to pilot this feature ahead of full public release. This is your chance to lead the pack and give your menus an AI-powered boost!

Click here to register your interest and join the waitlist!